UNITAC™ PROTECTION s.r.o. delivers products with a strong focus on maximum reliability and long-lasting durability. We stand by this commitment — that’s why we provide a limited warranty on all our ballistic products and textile accessories.

1

Ballistic Products

5-year warranty

Helmets & ballistic materials are warranted against defects for up to 5 years from purchase (product-dependent).

  • defect coverage
  • inspection & repair
  • like-for-like replacement
2

Textile Accessories

2-year warranty

Helmet covers and other textile items include a 2-year warranty from purchase.

  • stitching
  • fasteners
  • construction
3

UNITAC Extended Replacement Program

+5 years replacement

+5 years immediate replacement in case of damage under program terms.

Does not cover intentional damage, unauthorized modifications, or regular cosmetic wear.

Warranty on Ballistic Products
  • All ballistic helmets and ballistic materials are guaranteed to be free from defects for 5 years from purchase.
  • If a defect appears, the product must be returned to us immediately for inspection and repair.
  • If the damage is not caused by misuse or improper maintenance, the product will be repaired or replaced free of charge.
Not covered:
  • damage caused by misuse, improper use, inadequate maintenance, or modifications,
  • products sold/serviced by unauthorized dealers or technicians,
  • any additional modifications affecting the product’s integrity.

If damage results from the above, repair or replacement is at the customer’s expense.

Warranty on Textile Accessories

All textile products (helmet covers) are covered by a 2-year warranty from purchase.

As with ballistic products, the warranty does not apply to damage resulting from misuse, improper handling, inadequate maintenance, or modifications.

Extended Replacement Program — Terms
  • Coverage: immediate replacement for qualifying damage for +5 years beyond the standard warranty term.
  • Exclusions: intentional damage, unauthorized modifications, and cosmetic wear that does not affect function.
  • Process: submit photos and serial/Order ID; upon approval, a replacement unit is dispatched and the damaged unit is returned.

Program availability may vary by model/region. Detailed conditions are provided at purchase.

What the Warranty Covers
  • material defects and manufacturing faults,
  • construction or stitching errors,
  • defects in fastening and mounting systems not caused by normal wear and tear.

If your model has been discontinued and replacement is required, we will provide a comparable equivalent.

What the Warranty Does Not Cover
  • normal wear and tear (scratches, fading, UV/moisture-related changes),
  • damage from impact, dropping, or improper storage,
  • intentional damage or interference by unauthorized persons,
  • loss or theft of the product,
  • cosmetic changes that do not affect functionality.
Claims & Return Process
  1. Email contact@unitacprotection.com with your order number, defect description, and photos.
  2. Send the product back for inspection.
  3. If valid, repair or replacement will be carried out free of charge.
  • Original owners: shipping costs are included in the warranty.
  • Secondary owners: warranty remains valid, but the new owner covers shipping costs.
Important: Any repair or modification by unauthorized technicians voids the warranty. If the ballistic shell is hit by a projectile, the warranty does not apply — the product must be retired.