FAQ — UNITAC PROTECTION™
Frequently Asked Questions

Answers, Before
You Even Ask

Everything you need to know about our ballistic helmets, hard armor plates and orders — straight from the people who build and ship them. Can't find what you're looking for? Reach out any time at contact@unitacprotection.com.

Helmets Hard Armor Orders & Shipping Returns Payments

Ballistic Helmets

Can a ballistic helmet actually stop a bullet?
Every helmet we sell goes through rigorous engineering and testing to deliver serious head protection. They're certified above the NIJ 0106.01 standard and defeat rounds like .44 Magnum, .357 SIG and 9 mm FMJ with very low backface deformation, plus fragmentation resistance up to 660 m/s under STANAG 2920.
How do I pick the right helmet size?
Grab a flexible tape measure and wrap it around your head — just above the ears and roughly 2–3 cm above your eyebrows. That circumference is all you need to find your size.
How are ballistic helmets built?
High-strength fibers are layered into a mold and compressed under heavy pressure to form a rigid, impact-resistant shell. From there we add padding, chin straps and mounting rails for comfort, stability and accessory flexibility.
Is the helmet wearable straight out of the box?
Yes — no assembly needed. Just adjust the fit to your head and you're set. If you want to reposition Velcro or mount accessories, a short guide is included in the box.

Hard Armor

What does NIJ Level III actually certify?
It's a ballistic protection rating from the U.S. National Institute of Justice, confirming a plate can stop rifle rounds such as 7.62×51 mm NATO (.308 Winchester) FMJ.
What's the difference between Level III and Level IIIA?
Level IIIA is built for handgun threats, while Level III is rated against rifle fire. Level III covers a much broader — and higher — threat range.
Which calibers will a Level III plate stop?
Level III is tested against 7.62×51 mm FMJ at 847 m/s. Depending on construction and certification, many plates also handle intermediate rifle calibers like 5.56×45 mm NATO and 7.62×39 mm.
Will Level III stop armor-piercing rounds?
No. Standard Level III plates are rated for lead-core FMJ rifle rounds, not armor-piercing ammunition. Armor-piercing threats require NIJ Level IV.

Purchase, Shipping & Returns

Can I pay for expedited shipping?
We currently only offer standard shipping. Many items require export documentation, which rules out express options — but anything that doesn't need paperwork usually ships within a few days.
Do you ship outside the EU?
Yes — shipping is free across the entire European Union, the USA, and Norway.
How fast do orders leave the warehouse?
Orders are processed and dispatched within 24 hours.
Will I be kept in the loop on my order status?
Yes — you'll get an email notification every time your order's status changes, plus a tracking number as soon as it ships.
I made a mistake on my order — can it be changed?
As long as it hasn't shipped yet, absolutely. Email contact@unitacprotection.com and we'll sort it out with you.
I need a different size — can I exchange it?
Send us your order number and the size you need. We'll walk you through the return, and ship the replacement once the original arrives back unused.
How do returns work?
You have 30 days from delivery to return an unused item in its original condition. Contact us for return instructions. Return shipping is on the customer unless we've agreed otherwise.
What currency am I paying in?
All payments are processed in EUR. Other currencies may be shown for reference, but EUR is what's actually charged.
Which payment methods are accepted?
Visa, MasterCard, Maestro, PayPal, Klarna, Google Pay and Apple Pay — all processed securely. Debit cards are charged at the time your order ships.
Why does my payment show as refunded while I'm still waiting?
Your order isn't cancelled. Some banks only hold an authorization for a limited window — if it expires before we dispatch, it can briefly show as a refund. The charge is captured automatically once your order ships.

General

Do you work with dealers?
You can order directly through our website, and we also partner with a select group of trusted dealers. Get in touch for dealer details in your region.
What do protection levels like IIIA, III and IV mean?
  • Level IIIA — handgun protection up to .44 Magnum
  • Level III — rifle protection (e.g. 7.62×51 mm / .308 Win FMJ)
  • Level IV — the highest rating, including armor-piercing rounds (.30-06 M2 AP)

Other Questions

Not sure which product is right for me — can you help?
Definitely. Most common questions are covered right here in the FAQ, but if you'd still like personal advice, email us at contact@unitacprotection.com.
What's the difference between body vests and plate carriers?
Body vests — soft armor, wider coverage, built for everyday handgun protection.
Plate carriers — modular rigs that hold hard plates for rifle protection, made for higher-risk use.
How much should a cheap stab-proof vest cost?
Cutting corners on protective gear from an unproven manufacturer can cost you your life. Always choose certified equipment from a brand you trust.
What warranty covers your ballistic materials?
All ballistic products carry a 5-year warranty against defects (may vary by product) from date of purchase. After that, we recommend replacement — fibers naturally lose performance over time.
Still have questions? Our team replies to every message personally — usually within one business day.
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