Can I pay for expedited shipping?
We currently only offer standard shipping. Many items require export documentation, which rules out express options — but anything that doesn't need paperwork usually ships within a few days.
Do you ship outside the EU?
Yes — shipping is free across the entire European Union, the USA, and Norway.
How fast do orders leave the warehouse?
Orders are processed and dispatched within 24 hours.
Will I be kept in the loop on my order status?
Yes — you'll get an email notification every time your order's status changes, plus a tracking number as soon as it ships.
I made a mistake on my order — can it be changed?
I need a different size — can I exchange it?
Send us your order number and the size you need. We'll walk you through the return, and ship the replacement once the original arrives back unused.
How do returns work?
You have 30 days from delivery to return an unused item in its original condition. Contact us for return instructions. Return shipping is on the customer unless we've agreed otherwise.
What currency am I paying in?
All payments are processed in EUR. Other currencies may be shown for reference, but EUR is what's actually charged.
Which payment methods are accepted?
Visa, MasterCard, Maestro, PayPal, Klarna, Google Pay and Apple Pay — all processed securely. Debit cards are charged at the time your order ships.
Why does my payment show as refunded while I'm still waiting?
Your order isn't cancelled. Some banks only hold an authorization for a limited window — if it expires before we dispatch, it can briefly show as a refund. The charge is captured automatically once your order ships.