Terms & Conditions

1. Company information

UNITAC™ PROTECTION s.r.o.
Registered office: Příčná 1892/4, 110 00 Prague, Czech Republic
Company ID (IČO): 23867132
VAT ID: CZ23867132
Email: contact@unitacprotection.com
Website: www.unitacprotection.com

These Terms & Conditions (“Terms”) govern, in accordance with Section 1751 (1) of the Czech Civil Code (Act No. 89/2012 Coll.), the mutual rights and obligations between UNITAC™ PROTECTION s.r.o. as the seller (“Seller” or “We”) and you as the buyer (“Buyer” or “You”) arising in connection with or based on a purchase contract (“Contract”) concluded via our online store.

2. Definitions

For the purposes of these Terms:

• Goods – all products offered in the online store, in particular ballistic helmets, ballistic plates, covers, textile equipment and other protective and sporting products.
• Ballistic products – Goods whose description includes a ballistic protection level, standard (e.g. NIJ) or ballistic resistance.
• Price – the price of the Goods as shown in the online store, including VAT.
• Shipping cost – the cost of shipping the Goods to the Buyer and any packaging, as shown during checkout.
• Total price – the sum of the Price and the Shipping cost.
• Order – your binding proposal to conclude a Contract with the Seller for the purchase of Goods.
• Consumer – a natural person entering into a Contract for purposes outside their trade, business, craft or profession.
• Business customer – a person entering into a Contract in the course of their trade, business or profession; we also treat anyone who provides a company ID or VAT number in the Order as a Business customer.
• User account – the Buyer’s account in the online store, enabling access to order history, data management and faster purchases.
• Online store – our e-shop operated at www.unitacprotection.com.

3. Scope of business

UNITAC™ PROTECTION s.r.o. sells sporting, tactical and protective equipment within the European Union. We serve both end customers – Consumers (B2C) – and business customers (B2B).

Unless explicitly stated otherwise, our products are not military material, weapons or ammunition under special regulations. Certifications, standards and ballistic ratings are always specified for the individual product.

4. Contract conclusion & orders

4.1 How the Contract is formed

The Contract is concluded at a distance via the online store, without the simultaneous physical presence of the parties, using remote communication means.

1. In the online store you select the Goods and add them to the cart using the “Add to cart” button.
2. In the cart you choose your shipping method and payment method and enter your identification and contact details.
3. Before submitting the Order, you can review and correct all entered data.
4. You submit the Order by clicking a button such as “ORDER WITH PAYMENT OBLIGATION”. By doing so you:
   • confirm that you have read and accepted these Terms, and
   • make a binding proposal to conclude the Contract with us.

4.2 Order confirmation

After sending your Order, you first receive an automatic email confirming that we have received your Order. This email does not constitute acceptance of your offer; it only confirms receipt.

Once we have checked product availability and your data, we will send you a further email confirming the Order. The Contract between you and us is concluded at the moment this confirmation email is delivered.

4.3 Rejection or cancellation of Orders

In the event of an obvious pricing error, we are not obliged to supply the Goods at the incorrect Price, even if you have already received an Order confirmation. We will contact you, offer the Goods at the correct Price, and the Contract will only be concluded if you accept that offer.

5. User account

You may register a User account in our online store, from which you can view your order history, manage your data and use a faster checkout.

• You must provide accurate and up-to-date information and update it without undue delay whenever it changes.
• Access to your account is protected by a username and password; you are responsible for keeping these credentials confidential.
• The User account is personal and must not be shared or made available to third parties.
• We may cancel the account, in particular if it has been inactive for a longer period or is being used contrary to these Terms or the law.

6. Price, payment & retention of title

6.1 Price and Total price

Prices of Goods in the online store are shown including VAT and all statutory charges. The Total price is always displayed in the cart before you submit the Order, including Shipping cost.

6.2 Accepted payment methods

• card payments via payment gateway,
• PayPal and other available digital wallets,
• bank transfer,
• other payment methods where offered in the cart.

Payment details (e.g. bank account, reference) will be provided in the Order confirmation. For bank transfers, the Total price is usually due within 3 days; if payment is not received on time, we may cancel the Order.

6.3 Retention of title

Title to the Goods passes to the Buyer only upon full payment of the Total price and handover of the Goods.

7. Delivery & transfer of risk

7.1 Shipping methods

As standard we use the following carriers:

• GLS,
• DPD,
• Packeta,
• and other partners depending on the destination country.

We deliver within the EU. The currently available shipping options and prices are shown in the cart.

7.2 Delivery time

Goods are dispatched without undue delay after receipt of payment (unless expressly stated otherwise, e.g. for pre-orders). Delivery time depends on the destination country, chosen carrier and product availability.

7.3 Accepting Goods and inspecting the shipment

Upon delivery, we recommend checking the condition of the outer packaging. In case of visible damage, you should immediately raise this with the carrier (damage report) and notify us as well.

7.4 Transfer of risk

• Consumer (B2C): the risk of accidental loss or damage passes to you when you take possession of the Goods.
• Business customer (B2B): the risk passes to you once the Goods are handed over to the first carrier.

8. Withdrawal (consumer – 14 days)

8.1 Right of withdrawal for consumers

If you are a Consumer, you have the right to withdraw from a distance Contract without giving any reason within 14 days from the day you receive the Goods, in accordance with EU law and the Czech Civil Code.

If the Order consists of multiple items or partial deliveries, the 14-day period starts from receipt of the last item or partial delivery.

8.2 How to exercise the right of withdrawal

1. Send us an email to contact@unitacprotection.com clearly stating that you are withdrawing from the Contract.
2. Include your Order number, purchase date and specify which Goods the withdrawal concerns.
3. Send the Goods back within 14 days from your withdrawal notice to our return address:

UNITAC™ PROTECTION – Returns,
Bryksova 697/17,
783 01 Olomouc,
Czech Republic

8.3 Conditions of return

• The Goods should be undamaged, clean and, where possible, in their original packaging.
• We do not accept cash-on-delivery (COD) returns.
• You bear the direct cost of returning the Goods.

8.4 Refunds

We will refund the Total price (including the original shipping cost up to the amount corresponding to the cheapest standard shipping method offered) within 14 days from the date we receive the Goods back or you provide proof that you have sent them – whichever is earlier.

9. Warranty & defects

9.1 General provisions

Your statutory rights in case of defective Goods are governed by applicable law. We are liable for ensuring that the Goods are free from defects at the time risk passes to you and that they conform to the agreed properties.

9.2 Warranty periods

Ballistic products

• Warranty period: 5 years from the purchase date (manufacturing and material defects).
• In a valid warranty case we will repair or replace the Goods or refund the purchase price.

Textile equipment and accessories

• Warranty period: 2 years (seams, fasteners, construction).

Extended replacement program

• Optional replacement program for selected products, extending coverage by up to an additional 5 years.
• The program does not apply to normal wear and tear, misuse, ballistic impacts or unauthorised modifications.
• For the original owner, the program may include free shipping; for subsequent owners, coverage may still apply but shipping costs are borne by the owner (according to the program conditions).

9.3 Exclusions from warranty

• damage caused by improper use or maintenance,
• mechanical damage (falls, impacts, cuts etc.),
• modifications and repairs performed by unauthorised persons,
• ballistic impacts and destructive ballistic testing,
• normal wear and ageing through use.

10. Claims – procedure

10.1 Submitting a claim

1. Email us at contact@unitacprotection.com – include your Order number, a description of the defect and photos.
2. After receiving your email, we will inform you about the next steps and the address to which the Goods must be sent.
3. Return the Goods clean, suitably packed and, where possible, in their original packaging.

10.2 Time limits and handling

• We will confirm receipt of your claim within 3 working days.
• Your claim will be handled without undue delay, at the latest within 30 days of its proper submission, unless we agree otherwise.

If the claim is justified, you are entitled to reimbursement of reasonable costs of returning the Goods (e.g. postage), provided those costs are documented (e.g. proof of dispatch).

11. Data protection (GDPR)

The controller of your personal data is UNITAC™ PROTECTION s.r.o., Příčná 1892/4, Prague. We process personal data in particular for the following purposes:

• processing your Orders and performing the Contract,
• accounting and compliance with legal obligations,
• marketing communication (only with your consent),
• security and analytics of the online store.

11.1 Recipients of personal data

• carriers (delivery of Goods),
• payment gateways and payment service providers,
• the Shopify platform and related technology partners,
• analytics and marketing service providers,
• email and cloud service providers (some may be located outside the EU/EEA).

11.2 Retention periods

• data needed to perform the Contract – for the duration of the contractual relationship, and typically 5 years thereafter,
• accounting records – for the period required by law (usually 10 years),
• marketing data processed based on consent – until consent is withdrawn.

11.3 Your rights

You have in particular the right to:

• access your personal data,
• rectification or completion of your data,
• erasure (“right to be forgotten”) under the conditions set by law,
• restriction of processing,
• data portability,
• object to processing,
• lodge a complaint with the competent data protection authority.

Detailed information on how we process personal data is set out in our “Privacy Policy” available on our website.

12. Disclaimers, ballistic limitations & use of products

12.1 Intended use

Our products are intended for personal protection, sporting, training and professional use, in accordance with the technical specifications provided for each product. Unless explicitly stated otherwise, they are not weapons, ammunition or military material.

12.2 No absolute protection

No protective or ballistic product offers 100% protection. Stated ballistic protection levels and performance apply only under the test conditions used during certification (type of ammunition, velocity, distance, angle of impact, etc.).

12.3 Warranty limitations for ballistic products

The standard 60-month warranty for ballistic products covers only manufacturing and material defects and does not cover:

• ballistic impacts,
• drops, impacts, major deformations,
• misuse or improper use,
• unauthorised modifications and interventions,
• normal wear and ageing of the material.

12.4 Buyer’s responsibility

• The Buyer confirms that they are at least 18 years of age and have full legal capacity.
• The Buyer is responsible for ensuring that use and any resale of the Goods complies with the laws of the country where the Goods are used or to which they are exported.
• The Buyer assumes full responsibility for safe and lawful use of the Goods.

12.5 Ballistic testing

Any private ballistic testing with live ammunition outside certified laboratories is carried out solely at the Buyer’s risk and leads to immediate termination of any contractual warranty. The Seller is not liable for any consequences of such testing.

12.6 PPE and Regulation (EU) 2016/425

Products that are not explicitly designated as personal protective equipment (PPE) under Regulation (EU) 2016/425 must not be marketed as PPE or used in situations where certified PPE is legally required. For products that are designated as PPE, the enclosed instructions and conditions of use must be strictly followed.

12.7 Assumption of risk

By using UNITAC™ products, the Buyer acknowledges and accepts all risks associated with use, modification or testing of the products beyond the recommended and usual use specified by the Seller.

13. Limitation of liability

To the maximum extent permitted by applicable law, UNITAC™ PROTECTION s.r.o. shall not be liable for:

• loss of profit,
• indirect or consequential damages,
• loss of data,
• damage resulting from use of the Goods outside their declared technical parameters,
• damage caused by unlawful or clearly dangerous actions of the Buyer.

This provision does not exclude or limit liability for damage resulting from injury to life, body or health caused by a defective product, to the extent that such limitation is not permitted under mandatory law.

14. Out-of-court dispute resolution

If you are a Consumer and a dispute arises from a Contract concluded with the Seller, you have the right to use out-of-court dispute resolution. In the Czech Republic, the competent body is:

Česká obchodní inspekce (ČOI) – Czech Trade Inspection Authority
Website: www.coi.cz

You can also use the EU Online Dispute Resolution (ODR) platform operated by the European Commission at: https://ec.europa.eu/consumers/odr.

15. Governing law

These Terms and the Contract are governed by the laws of the Czech Republic. For Consumers within the EU, mandatory consumer protection rules of their country of residence remain unaffected.

16. Changes to the Terms

UNITAC™ PROTECTION s.r.o. reserves the right to unilaterally amend or supplement these Terms. For each Contract, the version of the Terms effective at the time of Contract conclusion applies.

We may inform you of material changes to the Terms by email, a notice on the website or a banner in the online store.

17. Contact

Email: contact@unitacprotection.com
Website: www.unitacprotection.com

Need a PDF version of these Terms? Use your browser’s Print function and choose “Save as PDF” – the layout is optimised for printing.