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Customer Service
Returns, Warranty
& Exchanges
If you want to return a product, make a warranty claim, or request an exchange, the entire process is simple and transparent. We follow all legal deadlines but always strive to act faster and with flexibility. Please notify us by email when filing a claim and we will guide you through the whole process.
Do not send parcels as cash on delivery (COD). We do not accept COD shipments — such parcels will be refused and returned to sender.
Where to Send the Goods
U Kříže 150
742 83 Zbyslavice
Czech Republic
Returns – 30 Days
In line with current legislation, you are entitled to return goods within 30 days of delivery. Items must be unused, undamaged and in their original packaging.
Warranty Claims
If you are making a claim due to a material or manufacturing defect, please email us at contact@unitacprotection.com.
We will assess the product and, if the claim is justified, we will repair, replace, or refund the purchase price.
Confirmation & Resolution
- You will receive confirmation of receipt by email or in writing – no later than 3 business days after delivery.
- Claims are processed without unnecessary delay, no later than 30 days after receipt – usually much faster.
All returns and warranty claims are processed in accordance with applicable EU consumer protection law. Warranty periods and conditions are detailed in our official warranty documentation at unitacprotection.com.